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eBOOK항공서비스영어

항공서비스영어
  • 저자조인환
  • 출판사백산출판사
  • 출판년2001-12-10
  • 공급사(주)북토피아 (2006-08-25)
  • 지원단말기PC
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  • This book is intended to prepare students for the Airline Industry. It is based on the real world communication standards for the Airline Service.



    This book can be used in a variety of ways, depending on the needs of the reader:



    It can be used as the primary classroom text in emphasizing AIRLINE SERVICE INDUSTRY preparation.



    It can be used as a supplementary text in a general TOURISM ENGLISH course.



    It can be used as a tool for individualized study by students preparing for the AIRLINE SERVICE INDUSTRY.







    This book contains a variety of situations which Airline staff encounters everyday:



    Section 1 contains communication standards and handling basic complaints used in the airline service industry. Also, this section provide students with clearly defined steps to overcome difficult situation.



    Section 2 contains the situations of Reservation Office.



    Section 3 contains the situations of Ticketing Counter.



    Section 4 contains the situations of Airport Passenger Service.



    Section 5 contains the situations of In─flight Service.

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