This book is intended to prepare students for the Airline Industry. It is based on the real world communication standards for the Airline Service.
This book can be used in a variety of ways, depending on the needs of the reader:
It can be used as the primary classroom text in emphasizing AIRLINE SERVICE INDUSTRY preparation.
It can be used as a supplementary text in a general TOURISM ENGLISH course.
It can be used as a tool for individualized study by students preparing for the AIRLINE SERVICE INDUSTRY.
This book contains a variety of situations which Airline staff encounters everyday:
Section 1 contains communication standards and handling basic complaints used in the airline service industry. Also, this section provide students with clearly defined steps to overcome difficult situation.
Section 2 contains the situations of Reservation Office.
Section 3 contains the situations of Ticketing Counter.
Section 4 contains the situations of Airport Passenger Service.
Section 5 contains the situations of In─flight Service.
지원단말기
PC : Window 7 OS 이상
스마트기기 : IOS 8.0 이상, Android 4.1 이상 (play store 또는 app store를 통해 이용 가능)